Privacy And Data Protection Policy

GSTORE9 Privacy and Personal Data Protection Policy

GSTORE9 (“Gstore9,” “we,” “us,” or “our”) respects the privacy of its customers and is committed to protecting their personal data in accordance with the applicable laws and data-protection regulations of the State of Kuwait.

This Privacy Policy explains how we collect, use, protect, retain, and, where strictly necessary, disclose personal data when you visit www.gstore9.com, place an order, create an account, communicate with us, or use our services.

1. Our Privacy Commitment

Gstore9 will not sell, rent, trade, or disclose your personal data to any third party for that third party’s independent marketing or unrelated commercial purposes.

Personal data will only be used for the purposes described in this policy.

Limited information may be provided to carefully selected service providers only when necessary to:

  • Process your payment.
  • Prepare and deliver your order.
  • Operate and secure our online store.
  • Provide customer service.
  • Comply with an applicable legal obligation or an official request from an authorized Kuwait authority.

Such service providers may only receive the minimum information reasonably required to perform their assigned service.

2. Personal Data We Collect

We may collect the following information:

  • Full name.
  • Mobile or telephone number.
  • Email address.
  • Billing and delivery address.
  • Account login information.
  • Products ordered and transaction history.
  • Selected payment method and payment status.
  • Delivery, return, exchange, and warranty information.
  • Messages sent through email, telephone, WhatsApp, website forms, or social media.
  • IP address, browser type, device information, and website activity.
  • Cookie information and saved website preferences.
  • Any other information you voluntarily provide.

We do not normally store your complete debit-card or credit-card number, PIN, or card security code. This information is processed by the relevant authorized payment provider.

3. Why We Collect Personal Data

We collect and use personal data only when reasonably necessary to:

  • Register and manage your customer account.
  • Receive, verify, process, and deliver your order.
  • Process payments, refunds, cancellations, exchanges, and returns.
  • Provide warranty service and customer support.
  • Communicate order confirmations and delivery updates.
  • Answer questions, complaints, and service requests.
  • Detect and prevent fraudulent or unauthorized transactions.
  • Improve the security and performance of our website.
  • Maintain accounting, tax, warranty, and transaction records.
  • Comply with applicable laws and official requirements in Kuwait.
  • Send promotional communications when you have agreed to receive them or when otherwise legally permitted.

We will not use your personal data for a purpose that is materially different from the purpose for which it was collected without providing appropriate notice or obtaining consent where required.

4. Consent

When consent is required, Gstore9 will seek clear and informed consent before collecting or using personal data.

You may withdraw your consent at any time by contacting us. Withdrawal will not affect the lawfulness of processing completed before we received your request.

Withdrawal of consent may prevent us from providing a service where the requested personal information is essential to that service. For example, we cannot deliver an order without a customer’s name, telephone number, and delivery address.

5. Limited Disclosure to Service Providers

Gstore9 does not sell or freely share customer information.

However, the following limited disclosures may be necessary:

Shopify and website providers

Our store operates using Shopify and related technical services. These providers may process information necessary to host, operate, maintain, and secure the website.

Payment providers

When you make a payment, the relevant bank, payment gateway, card network, KNET service, or instalment-payment provider may process the information necessary to authorize and complete the transaction.

Delivery companies

We may provide the delivery company with your name, telephone number, delivery address, order reference, and other information strictly required to deliver your order.

Technical service providers

Limited information may be processed by providers that help us with secure hosting, fraud prevention, website maintenance, customer support, or data backup.

Legal authorities

We may disclose information where required by applicable Kuwait law, a binding court order, or a lawful request from an authorized government, regulatory, or law-enforcement authority.

Every disclosure will be limited to the information reasonably necessary for the relevant purpose.

6. Marketing Communications

We may send promotional emails, messages, or notifications only where you have provided consent or where such communication is otherwise legally permitted.

You can stop receiving promotional communications at any time by:

  • Selecting the unsubscribe option in the message.
  • Contacting Gstore9 using the details provided below.

Opting out of marketing messages will not stop essential communications concerning an active order, payment, delivery, return, warranty claim, or customer-service request.

Gstore9 will not provide your personal data to unrelated third parties for their independent direct-marketing activities.

7. Cookies

Our website may use cookies and similar technologies required to:

  • Keep the website and shopping cart working.
  • Remember customer preferences.
  • Maintain account sessions.
  • Protect the website against fraud and security threats.
  • Understand and improve website performance.
  • Measure advertising performance, subject to applicable consent requirements.

Where required, non-essential advertising or analytics cookies will be used only after the customer has been provided with an appropriate choice.

You may disable certain cookies through your browser or the cookie controls displayed on our website. Essential website functions may not work correctly if required cookies are disabled.

8. Data Security

Gstore9 applies reasonable administrative, organizational, and technical safeguards designed to protect personal data from:

  • Unauthorized access.
  • Unlawful use or disclosure.
  • Accidental loss.
  • Alteration or destruction.
  • Fraudulent activity.

Access to customer information is restricted to authorized personnel and service providers who require it to perform their responsibilities.

Although reasonable safeguards are used, no online transmission or electronic-storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify Gstore9 immediately if unauthorized account activity is suspected.

9. Retention and Deletion

We retain personal data only for as long as it is necessary to:

  • Complete and document transactions.
  • Deliver orders and provide customer support.
  • Manage returns, exchanges, and warranties.
  • Maintain legally required accounting, tax, and business records.
  • Prevent fraud and resolve disputes.
  • Comply with applicable Kuwait legal or regulatory requirements.

When personal data is no longer reasonably required, it will be securely deleted, anonymized, or otherwise disposed of, subject to applicable record-retention obligations.

10. Customer Rights

Subject to applicable Kuwait laws, legal exceptions, and identity-verification requirements, you may contact us to request:

  • Confirmation of whether we hold your personal data.
  • Access to your personal data.
  • Correction of inaccurate or incomplete information.
  • Deletion of information that is no longer legally or operationally required.
  • Withdrawal of consent.
  • Objection to direct marketing.
  • Restriction of certain uses of your information.
  • Information about the purpose for which your data is being processed.

We may request suitable identification before processing a request to protect customer information from unauthorized access.

A request may be refused or limited when retaining the information is required by law or is reasonably necessary for accounting, taxation, fraud prevention, warranty management, contractual obligations, legal claims, or dispute resolution.

11. International Processing

Certain technology, hosting, payment, or cloud-service providers may process information outside Kuwait.

Where international processing is necessary, Gstore9 will take reasonable steps to use reputable providers and appropriate safeguards consistent with applicable Kuwait requirements.

Information will not be transferred internationally for unrelated purposes.

12. Children’s Information

Gstore9 does not intentionally collect personal information directly from children who are not legally permitted to make an online purchase without the involvement of a parent or legal guardian.

If a parent or guardian believes that a child has submitted information without proper authorization, they should contact us so that appropriate action can be taken.

13. External Websites

Our website may include links to payment providers, manufacturers, social-media platforms, or other third-party websites.

Those websites have their own privacy practices. Gstore9 is not responsible for how an independent third party processes information collected directly through its website or application.

14. Changes to This Policy

We may update this policy when our services, technology, business practices, or applicable Kuwait requirements change.

Any updated version will be published on this page with a revised effective date. Material changes will be communicated where reasonably necessary or legally required.

15. Contact Gstore9

To ask a privacy question, withdraw consent, correct your information, or submit a personal-data request, contact:

GSTORE9 Kuwait
Basement, Shop No. 27
Lulwa Bin Khaldoun Complex
Ibn Khaldoun Street, Hawally, Kuwait

Email: info@gstore9.com
Telephone/WhatsApp: +965 9766 7595
Website: www.gstore9.com

We will review privacy requests within a reasonable period, subject to identity verification and applicable Kuwait requirements.