Return and Exchange Policy

  • GSTORE9 Return, Cancellation & Warranty Policy

    • Return Policy: All eligible products purchased from GSTORE9 can be returned within 14 days of purchase, provided the product is sealed, unused, undamaged, and in perfectly saleable condition, with all original accessories, packaging, manuals, and included items.
    • Customized Gaming Desktops: Customized Gaming Desktops are non-returnable and non-refundable, as the components are opened, assembled, and configured specifically according to the customer's requirements.
    • Virtual / Digital Products: Virtual products such as iTunes, PlayStation Digital Cards, game codes, and other digital products are delivered electronically and are therefore excluded from the 14-day return and refund policy.
    • Delivery Charges: Delivery charges are non-refundable if an order is cancelled after it has been dispatched from the GSTORE9 warehouse.
    • Refund Processing: Once a refund has been approved by GSTORE9, the refund will be initiated promptly. However, the amount may take 1–2 weeks to reflect in the customer's account due to bank and payment-provider processing procedures. Customer funds remain secure throughout the process.
    • Order Cancellation: Except for Customized Gaming Desktops and Virtual/Digital Products, eligible orders can be cancelled after placing the order by following the cancellation process available in the customer's Order History.
    • Shipped Orders: Once an order has been shipped, the customer will no longer have the option to cancel it directly through the order system. The request will be forwarded to GSTORE9 Customer Support for review and further processing.
    • Warranty: GSTORE9 follows the manufacturer's warranty policy for products covered by manufacturer warranty. Any faulty or non-working product will be handled according to the applicable manufacturer's warranty terms and procedures. Customers will be kept updated regarding the warranty claim status. If the customer prefers to claim the warranty directly through a manufacturer-authorized service center, GSTORE9 will provide guidance where applicable.
    • Damaged or Faulty Products: In case a product is received damaged, defective, or faulty, the customer must contact GSTORE9 Customer Support within 2 hours of receiving the product and provide the required details, including photos or videos where requested. Failure to report the issue within this period may affect the eligibility for a return, replacement, or claim.
    • Product Condition for Returns: Returned products must be in their original condition, including the original box, packaging, accessories, manuals, warranty documents, and any other items supplied with the product. Products showing signs of use, damage, modification, or missing accessories may not be eligible for return.
    • Return Approval: All returns are subject to inspection and approval by GSTORE9. A return request does not automatically guarantee approval. The final decision will be based on the product's condition and the applicable GSTORE9 return policy.

    For assistance with returns, cancellations, refunds, or warranty claims, please contact GSTORE9 Customer Support.